FREE SHIPPING OVER $19 USD. *Limited Time Only*

FAQs

Ordering 

Can I order over the phone? 

Apologies, as for now we are unable to take orders over the phone. However, we are working on this feature for customer convenience and as soon as we get it up  and running we will let our customers now. 

I am having trouble placing my order?

We are sorry to hear that. Please contact us through the 'Contact Us' tab on the top of the page or send us an email directly to info@tnluxuryaccessories.com and one of our customer support agents will get in contact with you in less than 12 hours. For your patience we will reward you with a 10% discount on your next purchase.

 

Payment

What payment methods do you accept? 

We currently accept payments from all major credit and debit cards including Visa, Visa Debit, Master Card , American Express, and many others. 

We also accept payment via PayPal. If you're having trouble with making payments please contact us and we'll get in contact with you within 12 hours. You'll also receive a 10% discount on your purchase. 

Do you accept cash upon delivery?

Unfortunately as we are an international company and have customers spread all over the world. We currently do not accept cash upon delivery.

What currency am I billed in?

You order will be billed in New Zealand Dollars and you'd be getting the days best rates possible. 

 

Delivery

How much does delivery cost? 

Flat rate of $12.49 USD is charged for delivery. However, if you spend over $35USD with us then you qualify for Free Worldwide Shipping. 

Where do you ship to?

We ship worldwide.

How long does it take to receive my order?

Due to our warehouses being spread across the globe delivery time is mostly dependant on the products you order. However, it should be within the time frames listed below. For countries that are not listed below please allow up to 35 working days for us to get you styled up with the latest accessories. We sincerely do apologise for any inconvenience caused.

United States                     1 - 3 weeks
United Kingdom                 2 - 6 weeks
Canada                               2 - 4 weeks
Australia                              1 - 3 weeks
Argentina                             5 - 9 weeks
Bangladesh                         2 - 6 weeks
Belgium                               2 - 4 weeks
Bolivia                                  4 - 9 weeks
Brazil                                    5 - 9 weeks
Bulgaria                                2 - 4 weeks
Chile                                     2 - 5 weeks
China, Hong Kong                2 - 4 weeks
Colombia                              3 - 5 weeks
Cook Islands                         2 - 6 weeks
Croatia                                  2 - 4 weeks
Czech Republic                    2 - 4 weeks
Denmark                               2 - 4 weeks
Egypt                                    5 - 9 weeks
Estonia                                  2 - 4 weeks
Fiji                                         3 - 6 weeks
Finland                                  2 - 4 weeks
France                                   2 - 3 weeks
French Polynesia                  3 - 7 weeks
Georgia                                 3 - 6 weeks
Germany                               3 - 7 weeks
Greece                                  3 - 5 weeks
Honduras                              6 - 9 weeks
Iceland                                  3 - 6 weeks
India                                      2 - 4 weeks
Indonesia                              2 - 5 weeks
Ireland                                   2 - 4 weeks
Malaysia                                2 - 5 weeks
Mexico                                  3 - 8 weeks
Morocco                                3 - 7 weeks
Myanmar                               3 - 7 weeks
Nepal                                     3 - 7 weeks
Netherland                             1 - 2 weeks
New Caledonia                      4 -9 weeks
New Zealand                         1 - 3 weeks
Pakistan                                 2 - 6 weeks
Portugal                                 3 - 6 weeks
Russia                                    2 - 4 weeks
Samoa                                    2 - 4 weeks
Singapore                               2 - 5 weeks
Sri Lanka                                2 - 6 weeks
Tonga                                      2 - 6 weeks

If you haven't received your order within this time frame please contact us on info@tnluxuryaccessories.com and one of our customer support agents will help you track your order.

How will I know my order is shipped? 

Once your order leaves our warehouse we will send you an email confirming that your order has been shipped along with its tracking code.

Can I have a different billing address than my shipping address?

Absolutely. By default your customer and billing address is the same. However when filling your details you will come across an option to choose a different billing address.

 

Returns

What is your returns policy?

You will find our returns policy at the bottom of your website under the title 'Returns Policy'

 

If your question is still unanswered. Please fill in the Contact us query from available form the link at the top of the page. Alternatively you can contact us on info@tnluxuryaccessories.com. We aim to respond to your email within 12 hours.